Having seen a copy of the February issue of GTO (189), I wanted to make the point that regardless of the size of the bond, or debts of a failed ABTA member, ABTA will always ensure that suppliers honour a booking made with an ABTA travel agent that has failed and where customers have booked with an ABTA tour operator that fails, they will receive a full refund.

Frances Tuke
PR Manager
ABTA, London